Question 1

How do I make a reservation?

Accepted Answer

You can book a vehicle on our website by selecting your car and entering your dates.

Question 2

Are your vehicles insured?

Accepted Answer

All our vehicles are covered by rental insurance. Full insurance (Super Cover) is also available as an optional extra.

Question 3

Can I book without registering?

Accepted Answer

Yes, you can also book as a guest user.

Question 4

Can an additional driver use the vehicle?

Accepted Answer

An additional driver may use the vehicle provided they are listed in the contract and reported to the authorities. Otherwise the renter assumes all damage liability. The additional driver service has an extra fee.

Question 5

What is the minimum rental duration?

Accepted Answer

The minimum rental period is 1 day. Discounted rates apply for long-term rentals (7+ days).

Question 6

Which payment methods are accepted?

Accepted Answer

MasterCard, Visa and American Express credit cards (domestic and international) are accepted. Cash and bank transfer / EFT are also available.

Question 7

Where is your rental office located?

Accepted Answer

Our office is inside the Trabzon Airport Domestic Arrivals Terminal. We also have an office at Istanbul Airport.

Question 8

What are your office hours?

Accepted Answer

Our offices are open 24/7, every day of the year.

Question 9

Can I return the vehicle to a different office?

Accepted Answer

One-way returns between our offices are available. A drop-off fee applies for returning to a different location.

Question 10

What documents are required to pick up the vehicle?

Accepted Answer

A valid driving licence (held for at least 5 years), a personal credit card, and the reservation confirmation are required. Vehicles are delivered with a full tank and expected to be returned full.

Question 11

How can I cancel my reservation?

Accepted Answer

Cancellations made at least 24 hours before pickup are free of charge. For cancellations within 24 hours of pickup or no-shows, one day's rental fee is charged.

Question 12

What are the refund conditions?

Accepted Answer

Cancellations made more than 24 hours in advance are fully refunded to the credit card. For cancellations within 24 hours, one day's fee is deducted and the remainder is refunded.

Frequently Asked Questions

Reservation

Payment

Vehicle Pickup

Cancellation & Refund