1. Overview
This Privacy Policy explains how Trabzon Rentacar collects, uses and protects information from visitors and customers who use our website or services.
2. Information We Collect
- Identity and contact information such as your first name, last name, email address and phone number,
- Driving licence and ID details (only when a reservation is made),
- Payment information (processed by a PCI-DSS compliant payment provider; we do not store card numbers ourselves),
- Technical data such as IP address, browser type and pages visited,
- Session and preference information collected through cookies.
3. Purposes of Use
We use the information collected only for the following purposes:
- Providing the service you request (reservation, invoicing, customer support),
- Securing your account,
- Measuring and improving the performance of our website,
- Fulfilling our legal obligations,
- Sending campaigns and announcements where you have given explicit consent.
4. Sharing with Third Parties
We do not sell your information to third parties for marketing purposes. Sharing only occurs in the following cases:
- Limited data sharing with business partners required to deliver the service (insurance, payment, courier),
- Authorised public bodies as required by law,
- Recipients you have specified, where you have given explicit consent.
5. Data Security
Measures such as SSL encryption, access control and regular security audits are applied to protect your information against unauthorised access, alteration or loss. Despite this, full security cannot be guaranteed on the internet.
6. Retention Period
Your data is retained for as long as required by service delivery and legal storage obligations. At the end of the period, your data is deleted, destroyed or anonymised.
7. Children's Data
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from users below this age.
8. Policy Changes
This Privacy Policy may be updated from time to time. Significant changes will be announced on our website. We recommend that you check this page regularly.
9. Contact
For questions about our privacy practices, please reach out via our Contact page.